Snail Detailing – Service Agreement & Booking Policy
Mobile Service
A mobile service fee may apply depending on travel distance and service location.
After completing your booking, you will receive a confirmation email containing your appointment date, time, and location details.
Services are performed on private property only with permission from the property owner or tenant. Street detailing is not available. Driveways are preferred.
Underground parking or enclosed parkades may not be suitable for detailing equipment access or service completion.
Customers will receive a confirmation text approximately 1 hour prior to arrival to confirm access instructions, gate codes, parking information, or other special requirements.
Snail Detailing utilizes professional runoff containment systems, including inflatable containment mats where applicable, to help prevent water, dirt, soap, and chemicals from entering the Calgary stormwater system.
Vehicle Inspection
A pre-service inspection will be completed before any work begins.
Existing scratches, dents, paint defects, stains, rips, cracked trim, broken switches, damaged components, or other pre-existing conditions may be documented before service.
Snail Detailing is not responsible for pre-existing damage or defects discovered before, during, or after the detailing process.
Vehicle Access & Equipment
Vehicle keys may be required for interior and exterior detailing services.
Professional detailing equipment, including pressure washers, extractors, steamers, vacuums, compressors, and generators, may produce noticeable operating noise during service.
All services are performed in accordance with applicable municipal bylaws and permitted operating hours.
Vehicle Condition
Pricing is based on vehicles in average condition.
Vehicles with excessive dirt, pet hair, heavy staining, smoke odors, biohazards, mold, bodily fluids, tree sap, excessive mud, or severe neglect may require additional labor and charges.
Any additional charges will be discussed with the customer before work begins whenever possible.
Customer Responsibilities
Customers are responsible for:
Removing all personal belongings and valuables from the vehicle before the appointment.
Providing a safe and accessible work area.
Ensuring the booked vehicle is available at the scheduled appointment time.
Providing accurate access information if required.
Snail Detailing is not responsible for lost, stolen, or damaged personal belongings left inside the vehicle.
Service Times
Estimated service times may vary depending on:
Vehicle size
Vehicle condition
Weather conditions
Selected services
Additional work requested
Completion times are estimates only and are not guaranteed.
Right to Refuse Service
Snail Detailing reserves the right to refuse, postpone, or discontinue service if:
Working conditions are unsafe.
Access to the vehicle is restricted.
Weather conditions prevent safe operation.
The vehicle presents health or safety concerns.
Required information was not disclosed prior to the appointment.
Cancellation Policy
Cancellations made more than 24 hours before the scheduled appointment will receive a full refund of the deposit.
Cancellations made within 24 hours of the appointment are subject to a 35% cancellation fee, deducted from the deposit.
No-shows, failure to provide vehicle access, or customer unavailability are subject to a 50% cancellation fee, deducted from the deposit.
Appointments rescheduled due to severe weather will not incur cancellation fees.
Payments
A 50% deposit is required to reserve all appointments.
The remaining balance is due upon completion of the service.
Accepted payment methods:
Visa
Mastercard
American Express
Cash and e-transfer are not accepted unless otherwise agreed upon in writing.
Limitation of Liability
While every reasonable precaution is taken, Snail Detailing is not liable for:
Pre-existing damage
Mechanical failures
Electrical failures
Worn or deteriorated trim
Loose or damaged emblems
Previously repaired paint
Existing ceramic coatings or paint protection products
Damage resulting from undisclosed pre-existing conditions
Customer Agreement
By booking an appointment with Snail Detailing, you acknowledge that you have read, understood, and agree to these Terms & Conditions, the Cancellation Policy, and the Service Agreement.